Company
About Us
ForePax® is a supply chain solutions provider dedicated to cross-border logistics and fulfillment services. With warehousing facilities in Shenzhen and the U.S. and a variety of shipping channels. We offer essential logistics solutions from China to the U.S., including 3-Day Delivery, Global Direct Shipping, and 2-day nationwide delivery within the U.S., providing customers with an exceptional fulfillment experience.
With over ten years of cross-border logistics experience, our professional and reliable service team offers customized support, including inventory checks, bundle shipping, customs declarations, and assistance with foreign exchange settlements, addressing complex cross-border logistics challenges.
Starting from humble beginnings and committed to cross-border logistics, ForePax® deeply understands the logistics and fulfillment challenges faced by small to mid-sized cross-border sellers as they grow. Our company is dedicated to providing a systematic logistics solution to meet your needs.
Our mission is to be our clients' most supportive logistics partner, ensuring smooth business operations and helping you navigate toward success.
Our Comprehensive Services
A
AIR
FREIGHT
ForePax® offers "36-hour delivery" for China-U.S. air freight, utilizing multiple carriers like FedEx, UPS, and DHL, including customs clearance and transportation. We provide fast shipping services with greater flexibility to market changes.
B
OCEAN
FREIGHT
ForePax® provides 20-25 day China-U.S. sea freight using Matson's express shipping, including customs clearance and transportation. Sea freight is generally more cost-effective than other shipping methods, making it suitable for bulk shipments.
C
SUPPLY CHAIN
SOLUTIONS
We offer clients a customized, integrated supply chain solution for logistics, including optimizing delivery networks and utilizing automated warehouse management systems and package tracking technology.
D
CUSTOMS AND
TAX HANDLING
We handle customs clearance on both the export and import ends, as well as all duties and procedures. You simply let us handle the products and pay the contracted fee, and we will cover all duties and fees incurred throughout the process.
E
OVERSEAS
WAREHOUSING
With our overseas warehousing services, you can securely store your goods in a U.S.-based warehouse. We complete outbound processing within 24 hours according to your packaging requirements, ensuring efficient fulfillment in the U.S.
F
LOCALIZED
FULFILLMENT
We pack and ship over 5,000 packages daily on average, with an on-time fulfillment rate of 99.9% and an error package rate of less than 0.01%. We provide reliable support for small and medium e-commerce sellers expanding internationally.
G
CUSTOMIZED
GIFTS
We can design and create unique gifts based on client requirements to meet specific occasions or needs, including but not limited to custom print products, stationery, apparel, and home goods.
H
BOOK
PRINTING
We offer book printing services, taking care of printing and storing your books to ensure immediate order fulfillment. Customers can specify book size, paper type, paper color, and cover options.
Why Choose Us?
Designed For E-com Sellers
We offer dedicated air freight services starting from 1gram, delivering to U.S. warehouses in 7-12 days, helping sellers quickly gather sales data. After testing, sellers can opt for a combined air and sea freight methods to balance speed and cost.
Caring Customer Service
We offer customized support and 24/7 service adapting to consumer needs and platform policy changes. We ensure timely logistics and help clients reduce operational costs.
Multiple Logistics Channels
With warehouses in Shenzhen and access to ports and airports in Guangzhou, Shenzhen, and Hong Kong, we provide a wide range of competitively priced logistics options. We can also handle special cross-border export products through Hong Kong.
Transparent and Reliable
Our transparent pricing system offers real-time updates to help sellers effectively reduce costs. Each order includes detailed tracking, ensuring timely and accurate shipping information.
FAQ
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What is the general process for inbounding shipments to your ForePax warehouse?First, customers need to submit an inbound request in the system. This serves as a notification to us about the incoming inventory, including the types of products and the shipping method to our warehouse. At the same time, product preparation should begin. Each individual SKU must have a clearly readable QR code or barcode for accurate identification. If a product does not have a barcode, one must be created using our system and attached to the product’s exterior. We do not accept inbound shipments without barcodes. Additionally, we recommend that products be properly packaged to meet U.S. shipping requirements. If the packaging is insufficient for direct shipping, we will use our own packaging, which may incur additional charges. Once these preparations are complete, you can proceed with shipping the products to our warehouse for inbound processing.
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Are there any specific requirements for pallet sizes, or weight limits that we need to be aware of?Our standard pallet size for receiving is 120 cm x 100 cm x 100 cm, as this aligns with our warehouse's storage unit dimensions. As mentioned earlier, we recommend keeping each pallet under 1,500 lbs to ensure smooth unloading with our forklift.
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What are your operating hours for inbound shipments? Are there any restrictions or preferred times?Our typical packing operations take place in the mornings and evenings, so the best time for inbound shipments is between 1 PM and 5 PM. However, if you prefer a different time for inbound deliveries, please let us know in advance, and we’ll be happy to accommodate.
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How flexible is the scheduling for outbound shipments? Can urgent or unscheduled shipments be accommodated?For outbound shipments to individual customers, all packages processed by our warehouse can currently be shipped within 1 business day, whether the orders are synced from TikTok Shop, Shopify, Amazon, or manually uploaded by you. There are rare exceptions—for example, if your order volume suddenly surges and we need to ship thousands of packages in a single day. In such cases, there might be delays. However, I will arrange for additional staff to ensure everything is shipped as quickly as possible. If you anticipate a spike in order volume, please communicate with our team in advance so we can plan accordingly.
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How does your team manage inventory to ensure accurate tracking for outbound shipments？All inventory management is handled through the ShipOut system, a comprehensive warehouse and order management system. Whenever an order is placed, the ShipOut system automatically syncs the inventory from the chosen channels, such as TikTok Shop. Once an item is shipped from our warehouse, the system automatically deducts one unit from the inventory. Every package includes tracking information, which is unified and visible in both your OMS (Order Management System) and our WMS (Warehouse Management System).
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Are there any specific procedures or rules for handling special goods, such as hazardous materials or refrigerated items?Currently, we do not support refrigerated items. Most of the products we ship include cosmetics, electronics, household items, clothing, and gifts. If you have special shipping requirements for items such as hazardous materials or other specific goods, we can check with the carrier in advance to confirm the shipping requirements.
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What type of support or communication can we expect from your team in case of delays or issues during the shipment process?We regularly monitor for any delayed packages. From the carrier’s perspective, USPS Priority Mail rarely experiences delays, and missing packages are even less common. That’s why we recommend this option most frequently. However, delays occur more often with USPS Ground due to its lower cost, though it remains a more economical option. Regardless of the shipping method, tracking information is always available on the carrier’s official website. Once the package leaves our warehouse, our options are limited. In cases of delays, the best course of action is often to wait while proactively messaging customers to keep them informed. For example, recent storms and natural disasters have caused widespread delays in many areas. If a package shows as delivered but the customer hasn’t received it, it is often because they haven’t checked their mailbox. In these cases, your operations team may need to communicate directly with the customer. Another scenario occurs when a package is marked as “in transit” for an unusually long time without updates. This often indicates the package is lost. In such cases, we can assist in filing a claim with USPS. You will need to provide screenshots of the order details as supporting evidence, and our team will work with you to complete the claims process. As your shipping partner, our goal is to ensure packages arrive promptly and smoothly in your customers’ hands, and we are always willing to go the extra mile to support you during the process.
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Are your systems fully digitized for tracking inventory and shipment data, or are there any manual processes we should prepare for?Yes, our systems are highly digitized and come with a wide range of features. However, some processes still require manual input. For example: When you send an inbound shipment, you need to manually create an order for us in advance. If you need to ship individual orders that are not synced from TikTok or your connected platform (manual orders), you will need to upload those manually. For prepayments, you need to inform us of the amount you’re recharging so we can update the records accurately. Some clients choose to disable the “automatic sync orders every 6 hours” feature. This is because there’s a chance an order could sync and ship before the customer cancels it, leading to unnecessary shipments. To avoid this, some clients manually review and confirm which orders should be shipped and which ones should be held each day. Overall, compared to larger 3PL providers like ShipBob or Flexport, while we may not have warehouses of the same scale, we offer more detailed and customizable services to accommodate different operational needs and scenarios.