Swag & Merchandise

First, customers need to submit an inbound request in the system. This serves as a notification to us about the incoming inventory, including the types of products and the shipping method to our warehouse. At the same time, product preparation should begin. Each individual SKU must have a clearly readable QR code or barcode for accurate identification. If a product does not have a barcode, one must be created using our system and attached to the product’s exterior. We do not accept inbound shipments without barcodes. Additionally, we recommend that products be properly packaged to meet U.S. shipping requirements. If the packaging is insufficient for direct shipping, we will use our own packaging, which may incur additional charges. Once these preparations are complete, you can proceed with shipping the products to our warehouse for inbound processing.

Our standard pallet size for receiving is 120 cm x 100 cm x 100 cm, as this aligns with our warehouse's storage unit dimensions. As mentioned earlier, we recommend keeping each pallet under 1,500 lbs to ensure smooth unloading with our forklift.

Our typical packing operations take place in the mornings and evenings, so the best time for inbound shipments is between 1 PM and 5 PM. However, if you prefer a different time for inbound deliveries, please let us know in advance, and we’ll be happy to accommodate.

For outbound shipments to individual customers, all packages processed by our warehouse can currently be shipped within 1 business day, whether the orders are synced from TikTok Shop, Shopify, Amazon, or manually uploaded by you. There are rare exceptions—for example, if your order volume suddenly surges and we need to ship thousands of packages in a single day. In such cases, there might be delays. However, I will arrange for additional staff to ensure everything is shipped as quickly as possible. If you anticipate a spike in order volume, please communicate with our team in advance so we can plan accordingly.

All inventory management is handled through the ShipOut system, a comprehensive warehouse and order management system. Whenever an order is placed, the ShipOut system automatically syncs the inventory from the chosen channels, such as TikTok Shop. Once an item is shipped from our warehouse, the system automatically deducts one unit from the inventory. Every package includes tracking information, which is unified and visible in both your OMS (Order Management System) and our WMS (Warehouse Management System).

Currently, we do not support refrigerated items. Most of the products we ship include cosmetics, electronics, household items, clothing, and gifts. If you have special shipping requirements for items such as hazardous materials or other specific goods, we can check with the carrier in advance to confirm the shipping requirements.

We regularly monitor for any delayed packages. From the carrier’s perspective, USPS Priority Mail rarely experiences delays, and missing packages are even less common. That’s why we recommend this option most frequently. However, delays occur more often with USPS Ground due to its lower cost, though it remains a more economical option. Regardless of the shipping method, tracking information is always available on the carrier’s official website. Once the package leaves our warehouse, our options are limited. In cases of delays, the best course of action is often to wait while proactively messaging customers to keep them informed. For example, recent storms and natural disasters have caused widespread delays in many areas. If a package shows as delivered but the customer hasn’t received it, it is often because they haven’t checked their mailbox. In these cases, your operations team may need to communicate directly with the customer. Another scenario occurs when a package is marked as “in transit” for an unusually long time without updates. This often indicates the package is lost. In such cases, we can assist in filing a claim with USPS. You will need to provide screenshots of the order details as supporting evidence, and our team will work with you to complete the claims process. As your shipping partner, our goal is to ensure packages arrive promptly and smoothly in your customers’ hands, and we are always willing to go the extra mile to support you during the process.

Yes, our systems are highly digitized and come with a wide range of features. However, some processes still require manual input. For example: When you send an inbound shipment, you need to manually create an order for us in advance. If you need to ship individual orders that are not synced from TikTok or your connected platform (manual orders), you will need to upload those manually. For prepayments, you need to inform us of the amount you’re recharging so we can update the records accurately. Some clients choose to disable the “automatic sync orders every 6 hours” feature. This is because there’s a chance an order could sync and ship before the customer cancels it, leading to unnecessary shipments. To avoid this, some clients manually review and confirm which orders should be shipped and which ones should be held each day. Overall, compared to larger 3PL providers like ShipBob or Flexport, while we may not have warehouses of the same scale, we offer more detailed and customizable services to accommodate different operational needs and scenarios.