Domestic Logistics Solutions (China)
The ForePax® team specializes in providing one-stop supply chain management and logistics solutions for our customers, specifically tailored for businesses that manufacture in China, manage operations with a local team, and deliver to the U.S. market. From raw material procurement to final delivery, we oversee every detail to ensure your products reach their destination efficiently, safely, and in full compliance with regulations.
Based on client needs, we accurately match high-quality domestic manufacturers and provide professional procurement services. The ForePax® team conducts on-site factory inspections, verifies qualifications, assesses production capacity, and performs quality checks to ensure products meet customer standards.
After production is completed, our team picks up goods directly from the factory and arranges transportation to the ForePax® Shenzhen warehouse. Alternatively, we can export directly according to customer needs, reducing extra transit steps and lowering storage costs. We optimize logistics arrangements to improve overall transportation efficiency.
Before shipping, the ForePax® team conducts strict packaging inspections to ensure compliance with international transport standards, preventing damage or delays caused by improper packaging. We also arrange export shipping based on customer needs, ensuring safe and efficient delivery to the destination.
The ForePax® team is familiar with international trade regulations and can assist customers with customs clearance procedures, optimize declaration strategies, and reduce tariffs and related costs. We ensure smooth customs clearance, minimize unnecessary expenses, and enhance overall transportation efficiency.
During the transportation process, we provide real-time logistics tracking services to ensure customers are always informed of the status and location of their goods. In case of any issues, the ForePax® customer service team will proactively follow up, communicate patiently, and assist in resolving the problem, ensuring a positive customer experience.
Local Procurement
For our clients, finding high-quality suppliers and manufacturers is crucial. However, due to the lack of suitable channels and information abroad, customers are unable to directly understand the situation of domestic factories or conduct on-site inspections. Our team can effectively solve this issue.
ForePax® provides localized procurement support to help clients select manufacturers in China that meet quality standards and assist in establishing long-term, stable partnerships. We focus not only on price and delivery cycles but also assess the supplier’s production capacity, quality control systems, and compliance to ensure they meet international standards.
For clients with special requirements, we can also coordinate customized production strategies, such as optimizing raw material selection, adjusting production processes, and even assisting in establishing certification processes that comply with target market regulations.
On-Site Quality Inspection
The quality of products directly impacts customer satisfaction and market competitiveness. Therefore, the ForePax® team intervenes in quality inspection during the production phase to ensure each product meets the expected standards. Our professional quality inspection team develops detailed testing plans based on customer quality requirements and sends personnel to the production site for on-site inspections, including appearance checks, functionality tests, durability tests, and more, to ensure there are no defects during the production process.
In addition, packaging is a critical element in cross-border logistics. Our team strictly inspects the quality of packaging materials, ensures adequate filling materials, and checks that anti-drop and moisture-proof protections are in place to ensure the product is not damaged during long-distance transportation.
Customized Logistics Services
ForePax® has extensive experience in cargo transportation and customs clearance, and is proficient in handling various sensitive goods. We efficiently manage complex logistics and customs procedures to ensure smooth clearance. Whether it’s transporting special items or handling different customs requirements, our team provides professional solutions to ensure a safe and efficient transportation process.
With long-term partnerships with high-quality domestic manufacturers, ForePax® has an extensive supplier network and can offer customized production coordination services. We maintain stable cooperation with multiple manufacturers to ensure our clients find the best factories that meet their needs, driving efficient and high-quality procurement.
FAQ
-
What is the general process for inbounding shipments to your ForePax warehouse?First, customers need to submit an inbound request in the system. This serves as a notification to us about the incoming inventory, including the types of products and the shipping method to our warehouse. At the same time, product preparation should begin. Each individual SKU must have a clearly readable QR code or barcode for accurate identification. If a product does not have a barcode, one must be created using our system and attached to the product’s exterior. We do not accept inbound shipments without barcodes. Additionally, we recommend that products be properly packaged to meet U.S. shipping requirements. If the packaging is insufficient for direct shipping, we will use our own packaging, which may incur additional charges. Once these preparations are complete, you can proceed with shipping the products to our warehouse for inbound processing.
-
Are there any specific requirements for pallet sizes, or weight limits that we need to be aware of?Our standard pallet size for receiving is 120 cm x 100 cm x 100 cm, as this aligns with our warehouse's storage unit dimensions. As mentioned earlier, we recommend keeping each pallet under 1,500 lbs to ensure smooth unloading with our forklift.
-
What are your operating hours for inbound shipments? Are there any restrictions or preferred times?Our typical packing operations take place in the mornings and evenings, so the best time for inbound shipments is between 1 PM and 5 PM. However, if you prefer a different time for inbound deliveries, please let us know in advance, and we’ll be happy to accommodate.
-
How flexible is the scheduling for outbound shipments? Can urgent or unscheduled shipments be accommodated?For outbound shipments to individual customers, all packages processed by our warehouse can currently be shipped within 1 business day, whether the orders are synced from TikTok Shop, Shopify, Amazon, or manually uploaded by you. There are rare exceptions—for example, if your order volume suddenly surges and we need to ship thousands of packages in a single day. In such cases, there might be delays. However, I will arrange for additional staff to ensure everything is shipped as quickly as possible. If you anticipate a spike in order volume, please communicate with our team in advance so we can plan accordingly.
-
How does your team manage inventory to ensure accurate tracking for outbound shipments？All inventory management is handled through the ShipOut system, a comprehensive warehouse and order management system. Whenever an order is placed, the ShipOut system automatically syncs the inventory from the chosen channels, such as TikTok Shop. Once an item is shipped from our warehouse, the system automatically deducts one unit from the inventory. Every package includes tracking information, which is unified and visible in both your OMS (Order Management System) and our WMS (Warehouse Management System).
-
Are there any specific procedures or rules for handling special goods, such as hazardous materials or refrigerated items?Currently, we do not support refrigerated items. Most of the products we ship include cosmetics, electronics, household items, clothing, and gifts. If you have special shipping requirements for items such as hazardous materials or other specific goods, we can check with the carrier in advance to confirm the shipping requirements.
-
What type of support or communication can we expect from your team in case of delays or issues during the shipment process?We regularly monitor for any delayed packages. From the carrier’s perspective, USPS Priority Mail rarely experiences delays, and missing packages are even less common. That’s why we recommend this option most frequently. However, delays occur more often with USPS Ground due to its lower cost, though it remains a more economical option. Regardless of the shipping method, tracking information is always available on the carrier’s official website. Once the package leaves our warehouse, our options are limited. In cases of delays, the best course of action is often to wait while proactively messaging customers to keep them informed. For example, recent storms and natural disasters have caused widespread delays in many areas. If a package shows as delivered but the customer hasn’t received it, it is often because they haven’t checked their mailbox. In these cases, your operations team may need to communicate directly with the customer. Another scenario occurs when a package is marked as “in transit” for an unusually long time without updates. This often indicates the package is lost. In such cases, we can assist in filing a claim with USPS. You will need to provide screenshots of the order details as supporting evidence, and our team will work with you to complete the claims process. As your shipping partner, our goal is to ensure packages arrive promptly and smoothly in your customers’ hands, and we are always willing to go the extra mile to support you during the process.
-
Are your systems fully digitized for tracking inventory and shipment data, or are there any manual processes we should prepare for?Yes, our systems are highly digitized and come with a wide range of features. However, some processes still require manual input. For example: When you send an inbound shipment, you need to manually create an order for us in advance. If you need to ship individual orders that are not synced from TikTok or your connected platform (manual orders), you will need to upload those manually. For prepayments, you need to inform us of the amount you’re recharging so we can update the records accurately. Some clients choose to disable the “automatic sync orders every 6 hours” feature. This is because there’s a chance an order could sync and ship before the customer cancels it, leading to unnecessary shipments. To avoid this, some clients manually review and confirm which orders should be shipped and which ones should be held each day. Overall, compared to larger 3PL providers like ShipBob or Flexport, while we may not have warehouses of the same scale, we offer more detailed and customizable services to accommodate different operational needs and scenarios.